Returns & Exchanges Policy

Simple and clear guidelines for returns, exchanges, and refunds.

1. Return and Exchange Period

Please submit your return or exchange request by email within 30 days of the date your order was delivered.

Requests submitted more than 30 days after delivery will generally not be accepted.

2. Eligibility for Returns and Exchanges

To be eligible for a return or exchange, all of the following conditions must be met:

• You contacted us within 30 days of delivery.
• The item is unused and unworn.
• The item has not been washed or cleaned.
• The original product tags have not been removed.
• The product, accessories, gifts, packaging, and other included items are complete.
• The item has no stains, scratches, damage, cosmetics, perfume, tobacco odour, or other signs caused by the customer.

Returned products will be handled responsibly in accordance with hygiene and quality-control requirements. Returned items will not be resold or provided to other customers.

3. Return Shipping and Related Costs

Responsibility for return shipping and related costs depends on the reason for the return or exchange.

Return shipping responsibility and photo requirements vary depending on the reason for the request.

Returns or Exchanges for Personal Reasons

If you wish to return or exchange an item because of an incorrect size, colour preference, change of mind, difference in appearance, or another personal reason, the customer is responsible for the return shipping cost and any related return fees.

Defective, Damaged, or Incorrect Items

If your item is defective or damaged, or if you receive an item different from what you ordered, BreLira will cover the reasonable return shipping cost.

Please contact our customer support team within 30 days of delivery and include clear photos showing the issue.

4. How to Request a Return or Exchange

1. Contact service@brelira.com within 30 days of delivery.
2. Include your order number, name, the item you wish to return or exchange, and the reason for your request.
3. For defective, damaged, or incorrect items, attach clear photos showing the product condition and the issue.
4. Our customer support team will provide the approved return address and return instructions.
5. Return the item according to the instructions provided.
6. After the returned item has been received and inspected, we will arrange the exchange or refund.

5. Exchanges

If you would like to exchange an item for another size or colour, we will first check availability.

If the requested replacement item is unavailable, we may offer another product or arrange a refund.

For exchanges requested for personal reasons, the customer may be responsible for both the return shipping cost and the cost of shipping the replacement item. Any applicable charges will be explained before the exchange is processed.

6. Refunds

Once the returned product has been received and its condition has been confirmed, we will generally process the refund within 7 business days.

Credit Card and PayPal Payments

Refunds will generally be issued through the original payment method used for the order.

Depending on your card issuer or payment provider, it may take additional time for the refund to appear in your account or statement.

Cash on Delivery Payments

For Cash on Delivery orders, refunds will be issued by bank transfer or another method arranged by our customer support team.

We will contact you separately to request any information required to complete the refund.

7. Items That Cannot Be Returned or Exchanged

Returns and exchanges will not be accepted in the following circumstances:

• The item has been worn or used.
• The item has been washed or professionally cleaned.
• The original product tags have been removed.
• The item has been altered, repaired, or modified.
• The product, accessories, gifts, packaging, or included items are missing or damaged.
• The item has stains, scratches, damage, cosmetics, perfume, tobacco odour, or other signs caused by the customer.
• More than 30 days have passed since delivery.
• The item was returned without contacting us in advance.
• The product page clearly states that the item is non-returnable or non-exchangeable.
• We are unable to verify that the item was purchased from BreLira.

8. Contact Us

If you have any questions about returns, exchanges, or refunds, please contact our customer support team.