Shipping Policy

Clear delivery information to help you shop with confidence.

1. Supported Delivery Areas

We currently deliver to supported addresses in:

• Singapore
• Malaysia
• The Philippines

Delivery availability may depend on your exact address, postal code, or local courier coverage. The checkout page will confirm whether delivery is available for your address.

2. Order Processing Time

After your order has been successfully confirmed, we normally require 1–3 business days to prepare and dispatch it.

Processing time may be longer during public holidays, promotional events, periods of high order volume, or when additional order verification is required.

Orders placed on weekends or public holidays may begin processing on the next business day.

3. Estimated Delivery Time

After your order has been shipped, estimated delivery normally takes 4–10 business days for Singapore, Malaysia, and the Philippines.

The total estimated time from placing your order to receiving it is therefore generally:

Delivery times are estimates rather than guaranteed arrival dates.

4. Shipping Fees

Shipping fees may vary depending on the destination, order value, products, and current store promotions.

Any applicable shipping fee or shipping discount will be clearly displayed during checkout before you complete your order.

Please confirm the final shipping fee and total payment amount on the checkout page.

5. Order Tracking

Once your order has been shipped, we will provide a tracking number or tracking link by email.

Tracking information may take some time to become active after the parcel has been handed over to the courier.

If the tracking status has not updated immediately, please allow approximately 24–48 hours for the courier system to refresh.

6. Delivery Delays

Delivery may occasionally be delayed due to circumstances including:

• High order volume or major promotional campaigns.
• Public holidays or courier service closures.
• Temporary stock or fulfilment delays.
• Severe weather, natural disasters, or transportation disruptions.
• Courier network delays.
• Remote or restricted delivery areas.
• Incomplete, inaccurate, or inaccessible delivery addresses.
• Recipient unavailability or unsuccessful delivery attempts.
• Additional order or payment verification.

We will make reasonable efforts to assist with delayed deliveries, but some courier-related delays may be outside BreLira’s direct control.

7. Correct Shipping Information

Please carefully check your recipient name, telephone number, postal code, and complete delivery address before submitting your order.

BreLira is not responsible for delivery failure or delay caused by inaccurate or incomplete information provided by the customer.

If you notice an error after placing your order, please contact us as soon as possible. We will try to assist before the order is shipped, but changes cannot be guaranteed once fulfilment has begun.

8. Unsuccessful Delivery and Returned Parcels

A parcel may be returned to us if:

• The delivery address is incomplete or incorrect.
• The recipient cannot be contacted.
• The recipient is unavailable after the courier’s delivery attempts.
• The parcel is refused by the recipient.
• The parcel is not collected within the courier’s permitted period.

If a parcel is returned due to customer-provided address information, recipient unavailability, refusal, or failure to collect the parcel, additional shipping charges may apply if redelivery is requested.

9. Cash on Delivery Orders

Cash on Delivery may be available for eligible regions, addresses, and orders.

Please ensure that the recipient is available to receive the parcel and pay the required amount when delivery is attempted.

Repeated refusal of Cash on Delivery parcels without a reasonable reason may affect eligibility to use Cash on Delivery for future orders.

10. Multiple Shipments

Products from the same order may occasionally be shipped in separate parcels due to stock availability or fulfilment arrangements.

If your order is divided into multiple shipments, you may receive more than one tracking number and the parcels may arrive at different times.

11. Missing, Damaged, or Incorrect Parcels

Please inspect your parcel after delivery.

If your parcel is missing, visibly damaged, or contains an incorrect item, please contact us promptly and provide:

• Your order number.
• The recipient’s name.
• A description of the issue.
• Clear photographs of the parcel, shipping label, and product where applicable.

We will review the information and assist you in accordance with our Returns and Exchanges Policy.

12. Contact Us

If you have questions about your shipment or tracking information, please contact our customer support team.

Last updated: August 5, 2026